Contact Us
Contact Us
We’re Happy to Help
At Searkle, we want every part of your shopping experience to feel simple, clear, and supported.
Whether you have a question about one of our kitchen products, need help with an existing order, or would like more information about Searkle, our Customer Care team is here to assist you.
Customer Care
Email
support@searkle.com
We aim to respond to all customer enquiries as quickly as reasonably possible.
Please note that response times may be longer during weekends, public holidays, promotional periods, product launches, or times of unusually high enquiry volume.
Order Enquiries
If you are contacting us about an existing order, please include the following information in your message:
- Your full name
- Your order number
- The email address used when placing your order
- A brief description of your question or concern
Providing these details helps our Customer Care team identify your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question about a refund, please review our Return & Refund Policy before contacting Customer Care.
Certain kitchen products may not be eligible for return after they have been used, damaged, altered, or are no longer in their original condition, except where otherwise required by applicable law.
Please contact our Customer Care team before sending any product back to us.
Returns sent without prior authorization or return instructions may not be accepted or processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.
Email
support@searkle.com
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
Product Questions
If you have questions about a Searkle product, including its features, materials, usage, care instructions, or other product information, please feel free to contact us before placing your order.
We are happy to help you better understand our products so you can make a more informed choice for your kitchen and everyday cooking routine.
Email
support@searkle.com
Business & Partnership Enquiries
For business opportunities, brand partnerships, creator collaborations, influencer enquiries, or other professional matters, please contact us at:
Email
support@searkle.com
Please include a brief introduction and relevant details about your enquiry so our team can review your request appropriately.
Company Information
Brand Name
Searkle
Company Name
Unity Innovations LLC
Registered Address
1070 Ogden St, Denver, CO 80218, US
Website
www.searkle.com
Email
support@searkle.com
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Thank you for choosing Searkle.
We appreciate your trust and look forward to helping make your everyday cooking and kitchen experience feel simpler, more efficient, and more enjoyable.
Searkle — Smarter Kitchen, Better Everyday.